At AICoaches.club, we strive to provide valuable coaching services to help you grow your business. Your satisfaction is important to us, and we want to ensure a transparent and fair refund and return process. Please review the following policy guidelines: 

Coaching Services: 

1. Refund Eligibility:

Refunds for coaching services are considered on a case-by-case basis. We understand that individual circumstances may vary, and we are committed to addressing concerns to the best of our ability. 

2. Cancellation and Termination:

Clients may request a cancellation of their coaching services. If a client decides to terminate the coaching relationship before the agreed-upon duration, any refund will be determined based on the services already provided and the remaining unused portion. 

3. Refund Request Procedure:

To initiate a refund request, please contact our support team at [email protected]. Provide detailed information about your concerns, the services received, and any specific reasons for the refund request. 

Digital Products and Resources: 

1. Refund Policy:

Refunds for digital products or resources (e.g., ebooks, guides) will be considered within a specified period from the date of purchase. The refund period and eligibility criteria will be clearly stated at the time of purchase. 

2. Return Procedure:

To request a refund for digital products, please contact [email protected] within the designated refund period. We may require you to provide proof of purchase and details about the reason for the refund. 

Physical Products: 

1. Return and Exchange Policy:

For any physical products (e.g., merchandise) purchased through our website, we offer returns and exchanges within a specified timeframe from the date of delivery. The condition of the returned product must meet our guidelines for acceptance. 

2. Return Procedure:

To initiate a return or exchange for a physical product, please contact [email protected]. We will provide instructions on the return process, including any necessary documentation. 

General Terms: 

1. Processing Time:

Refund requests will be processed within a reasonable timeframe. The processing time may vary depending on the nature of the request. 

2. Communication:

Our support team will communicate with you throughout the refund or return process, providing updates and addressing any inquiries you may have. 

3. Policy Changes:

AICoaches.club reserves the right to update or modify this refund and return policy. Any changes will be reflected on our website, and users are encouraged to review this policy periodically. 

For further assistance or to initiate a refund or return, please contact [email protected]. 

Last updated: 16/01/2024